Return and Exchange FAQ’s
Question -If I return an item, how long before I get my refund?
Answer -Once we receive the items and confirm that they are undamaged, we will process your return. Depending on your financial institution, you will receive your refund within 7 business days.
Question -Can I return anything perishable like grain, liquid or dry malt extract, hops or yeast?
Answer -No, we do not accept returns on any perishable goods. This includes, but is not limited to, all grains, types of sugar (like honey, agave or molasses), hops, yeast and any other perishable product or gift cards.
Question -If I order something, how long do I have to decide to return it?
Answer -You have 30 Days from the delivery date to put in a return.
Question -What if I use an item and decide that I don’t like it? Can I return it?
Answer -Unfortunately, we can only accept new, unused items as returns.
Question -I filled out the Return Form, but haven’t gotten an email for confirmation and next steps. Did the BrewChatter Crew receive my return form?
Answer -Yes, we received your return, and most likely responded to you within 24 hours. Double check your spam folder in your email account, and follow this handy step by step guide to Whitelist our Emailso you don’t miss any BrewChatter emails.
Question -I accidentally ordered the wrong items. I want to exchange them for the right item. How do I do that?
Answer -Easy! Simply fill out our Returns Form and mail your new and unused items (perishables and gift cards excluded) back to us at 1275 Kleppe Ln. #21, Sparks, NV 89431. Make sure that you note your RMA Number on the label. As soon as we receive the items and ensure that they are not damaged, we will issue yourreturn. You can make a separate order for your desired items at any time.
Question -How long before I see my refund in my account after you process it?
Answer -After your refund is processed, it can take up to 7 business days for you to see it in your account, depending upon your financial institution.
Question -If I buy an item on sale and decide to go a different direction, can I return it?
Answer -Unfortunately, on sale items do not qualify for returns.
Question -What if I receive my items and they are damaged?
Answer -If your items are damaged, and you live in the U.S., we will send out a replacement for the damaged items. If the damaged items need to be returned, we will send you a label to return them at no cost to you. Please note that your items arrived damaged when you fill out the Returns Form.
Question -I do not live in the U.S. Can I still return my items?
Answer -If you live outside of the U.S., we can still process your return. Due to customs laws and regulations, you will be responsible for sending the products back to us, and we cannot be responsible for shipping fees.
Question -I do not live in the U.S., and my items arrived damaged. How do I get a replacement?
Answer -Use the Returns Form, and we will contact you directly to get a replacement sent out. For damaged items outside of the U.S., we cannot send a label to have your items shipped back due to customs laws and regulations. If the damaged item has to be mailed back, unfortunately you will be responsible for return shipping.
Question -What if someone bought me a gift, but it’s something that I already have? Can I return it?
Answer -Of course! Fill out the returns form and send the gift back to us, noting the RMA Number when you print the label. We will send you a Gift Card for the value of your return. Perishable items cannot bereturned under any circumstances.
Still have questions? Email us Or Phone: 775-358-0477